takapedia Privacy Policy

This page describes what we collect when you use takapedia and how we keep that data protected. We collect personal information (email, name, date of birth, phone number) to verify your identity and enable deposits and withdrawals. We also collect game activity logs, payment records, and device information (operating system, app version, IP address) to detect fraud and improve service quality.

Our commitment is to handle your data transparently. We encrypt all personal information in transit and at rest. We do not sell your data to third parties. We share only what is necessary with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) and compliance partners to process your transactions and meet legal obligations. Your password is hashed using industry-standard algorithms; we cannot recover or reset it without your email verification link.

This policy applies to takapedia users on Android APK, iOS browser, and desktop. It explains your rights, our data-retention practices, and how to contact us if you have privacy concerns.

What Data We Collect on takapedia

Account Registration and KYC Information

When you create a takapedia account, we collect your email address, full name, date of birth, and phone number. We use email as your login credential and phone number for account recovery and two-factor authentication (if enabled). We verify your email within 24 hours by sending you a link; only verified emails unlock deposit access. We do not share your email with third parties except payment processors who need it to confirm transaction identity.

Once your account is verified, we request Know Your Customer (KYC) documents: a national ID (KTP, SIM, or passport photo) and proof of address (utility bill or bank statement from the last three months). We store these documents in encrypted form on our servers located in data centers within the jurisdiction of your account region or in secure international facilities subject to encryption. Our compliance team accesses these documents only to verify your identity and to meet local anti-money-laundering requirements. We retain KYC documents for the lifetime of your account plus seven years after closure, as required by financial regulations in the regions we operate.

Game Activity and Payment Records

We record every action on takapedia: logins, deposits, withdrawals, bets placed, game outcomes, and account changes (password resets, email updates, payment method additions). This data is logged for dispute resolution, fraud detection, and regulatory compliance. For example, if you report an incorrect game outcome, we retrieve your session log to investigate. If we detect unusual withdrawal patterns (multiple requests to different accounts, rapid bets followed by withdrawal), we flag your account for security review—this protects you against account takeover.

Payment records include transaction ID, amount, method used (DANA, e-wallet, mobile banking virtual account, etc.), timestamp, and status. We retain payment records for seven years to comply with financial regulations. Your bank or e-wallet may also retain records on their systems; their privacy policies apply to that data.

Device and Technical Information

When you access takapedia via Android APK or iOS browser, we collect your device's operating system version, takapedia app version, IP address, and device type (smartphone model, tablet, desktop). We use this information to optimize app performance, detect and block suspicious logins from unfamiliar devices, and troubleshoot crashes. We log approximate geolocation based on IP address to enforce jurisdiction restrictions; we do not use precise GPS or location services. If you enable push notifications, we store your device token (a unique identifier for sending notifications) separately from your personal data.

We may set cookies in your browser to remember your login session, reduce loading times, and track your session duration. Cookies expire after 30 days of inactivity. You can disable cookies in your browser settings, but this may degrade takapedia's performance. We do not use third-party tracking cookies (such as Google Analytics) on takapedia itself; however, if you access our site from an external link, that referring website's analytics may track the referral.

Our Data Practices and Your Rights on takapedia

Third-Party Processors and Payment Partners

We share the minimum data necessary with third-party processors to operate takapedia. Payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your payment method details, transaction amount, and reference number. We do not share your password or full account balance with payment partners. Fraud-detection vendors receive login patterns and device fingerprints to flag suspicious activity. Our email provider receives your email address to send login links and password resets. These third parties are contractually bound to protect your data and use it only for the purpose takapedia specifies.

Data Retention and Account Deletion

We retain account data (name, email, phone) for the lifetime of your takapedia account. If you request account deletion, we anonymize personal data but retain transaction logs and KYC documents for seven years to comply with financial regulations. This means your name and email are removed, but your deposit and withdrawal history remains accessible to regulators if required. You cannot request deletion of payment records or game logs; these are legal requirements in the regions where takapedia operates.

If you close your takapedia account, we send a confirmation email. Your balance remains in your account for 12 months; after that, unclaimed balances may be forfeited or donated to charity, depending on local law. You can reopen an account anytime using your original email, but new KYC verification is required.

Your Rights and Contact Information

You have the right to request a copy of all personal data we hold about you on takapedia. You can update your email, phone number, or registered name anytime in your account settings. You cannot change your date of birth or national ID details; these are frozen for security. You have the right to request deletion of your account, subject to the retention requirements above. To exercise these rights, contact our support team via in-app chat or email. We respond to data-access requests within ten business days.

• Privacy concerns: email [email protected] (we respond within five business days).
• Account access requests: use in-app chat during Jakarta business hours (Monday–Friday, 08:00–18:00).
• Payment dispute or fraud report: contact your payment provider (mobile banking, local payment, online payment, etc.) directly; we cooperate with their investigation.
• Jurisdiction changes: if online gaming becomes illegal in your region, contact us for account closure assistance.

Policy Updates and Jurisdiction Notice

We may update this privacy policy as takapedia's services evolve or regulations change. We notify all users of material changes via email and in-app notification at least 30 days before the change takes effect. Continued use of takapedia after an update constitutes acceptance of the new policy. This policy is governed by the legal jurisdiction where takapedia is registered. If any clause conflicts with your local law, that clause is void, and the rest of the policy remains in effect. We comply with data-protection laws in every jurisdiction where we operate, including Indonesia's Law No. 27 of 2022 on Personal Data Protection.

Our commitment to privacy reflects our commitment to takapedia users. Whether you access takapedia from Jakarta, Surabaya, Bandung, or Medan, your data is encrypted, logged securely, and protected against unauthorized access. If you have questions about our privacy practices or how we handle a specific piece of your data, contact us via the channels above. We take all privacy concerns seriously and investigate promptly.